Privacy Policy

This website is owned and operated by RPC Land & New Homes Ltd.  We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (the Policy) carefully as it contains important information about how we will use your personal data.

Personal data we may collect about you
We will obtain personal data about you (such as your name, address, telephone number, email address, buying preferences) whenever you complete an online form.
For example, we will obtain your personal data when you register with us, request property information, make a viewing appointment, send us feedback and contact us for any of you land or new homes requirements.

How we may use your personal data
We will use your personal data for the purposes described in the consent notice that was brought to your attention at the time your data was obtained.  These purposes include:

  • administration;
  • sales and marketing;
  • fraud prevention and detection;
  • to notify you of any changes to this website or our services which may affect you;
  • improving our services.

Disclosure of your personal data
Occasionally it may be necessary to share customer details with third parties in order to enable a request or the property transaction to proceed in a satisfactory manner. Third parties may include:
•    House builder/Developer clients
•    Financial Advisors
•    Solicitors
•    Surveyors
•    Land owner clients
•    Other estate agents (involved in house chains only)

Marketing and opting out
If you prefer not to receive any further marketing communications from us, you can opt out at any time.  See the ‘Your rights’ section below.


Keeping your data secure
We will use technical and organisational measures to safeguard your personal data. Access to our database and servers is only possible within our office IT network and all access points are password protected.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

Information about other individuals
If you give us information on behalf of someone, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his or her personal data;
  • receive on his/her behalf any data protection notices;
  • give consent to the processing of his or her personal data.

Use of cookies
Our website only uses ‘Session Cookies’ in order to aid visitors use of the site during the visit. These cookies are not stored and are deleted when the web session is closed.

The website does use Google Analytics to collect information about how visitors use our site. This information is used to compile reports in order to help us improve the site. The information collected is in anonymous form, including the number of visitors to the site, where visitors have come from, IP addresses and the pages they have visited.We do not have the ability to opt individuals out of this service just for our website. To opt out of being tracked by Google Analytics across all websites please visit the Google opt out site at http://tools.google.com/dlpage/gaoptout.

We also use Cookies provided by Facebook Pixel. This enables RPC Land and New Homes to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. To opt-out please visit https://www.facebook.com/ads/preferences.

Your rights
You have the right to request access to personal data which we may process about you. If you wish to exercise this right you should:

  • put your request in writing;
  • include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
  • specify the personal data you want access to;

You have the right to require us to correct any inaccuracies in your data.  If you wish to exercise this right you should:

  • put your request in writing;
  • include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes and to remove your details from our records in their entirety.  If you wish to exercise this right you should:

  • put your request in writing by email sent to [email protected] with the word Unsubscribe in the Subject of the email.
  • provide us with enough information to identify you (e.g. name, address)

Our contact details
We welcome your feedback and questions.  If you wish to contact us, please send an email to [email protected] or you can write to us at our registered office: RPC Land & New Homes, 158 High Street, Tonbridge, Kent, TN9 1BB (Company no. 3729331) or call us on 01732 363633

We may change this privacy policy from time to time.  You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.